Malone University scales transfer success without scaling staff.

The challenge

One counselor, and no transfer office.

Before implementing DegreeSight, Malone University faced substantial challenges in managing credit evaluations for transfer and dual-credit students. With no dedicated transfer office and a lean admissions team, the workload largely rested on one counselor collaborating closely with the registrar.

This manual approach slowed down the recruitment process, created uncertainty for prospective students, and limited Malone’s ability to respond quickly to inquiries. Many students, particularly those with College Credit Plus (CCP) or other transfer credits, lacked clear, timely information about how their coursework would be applied at Malone.

The solution

The same screen for staff and students.

To streamline its process and enhance prospective student experience, Malone implemented DegreeSight’s INBOUND platform. The solution included a branded, student-facing credit evaluation tool embedded on Malone’s website, enabling prospective students to upload transcripts and receive real-time transfer evaluations.

This transparency became a recruitment asset: admissions counselors could now walk students through the same interface they would see, creating a shared experience that built trust and reduced decision-making friction. Integration of automation and OCR technology enabled Malone’s small team to manage inquiries more efficiently without compromising accuracy.

How it was done

A small team, punching above its weight.

DegreeSight partnered with Malone University to deploy a fully branded version of its INBOUND platform, allowing students to easily submit transcripts and immediately understand how their existing credits would transfer. This was a game-changer for both prospective students and Malone’s admissions staff. The admissions team, previously reliant on manual collaboration with the registrar for each evaluation, was now able to show students, on the spot, how their credits applied toward Malone’s programs.

The implementation included customized training for Malone’s small team, ensuring they could take full advantage of the automation and self-service capabilities without increasing staff workload. With no dedicated transfer office, the transparency and simplicity of DegreeSight’s solution enabled Malone to punch above its weight, delivering a high-touch experience with limited human resources. Most importantly, the shared interface between staff and students helped reduce enrollment friction and improved follow-through among prospects.

Within weeks of going live, Malone achieved a 72% automation rate and began averaging over 40 new leads per month. The clear and personalized experience for prospective students resulted in a 30% increase in transfer student deposits, turning credit clarity into a strategic growth lever.