University of Massachusetts Amherst

UMass Amherst sees an explosion of organic transfer inquiries.

PeopleSoft integrated and transcript OCR live for students.

OperationsCase Study: University of Massachusetts AmherstAmherst, MA30,000+ studentsPublicProduct: Inbound
Case study
University of Massachusetts Amherst
Location
Amherst, MA
Students
30,000+
Type
Public
Product
Inbound
700+leads created in the first five months

The challenge

Unclear answers, and a hard previous rollout.

UMass was unsatisfied with its current transfer tools, and felt students were not receiving clear answers to the question “How will my credits transfer to UMass?”

The team was also frustrated with the implementation process of its previous vendor.

145+leads per month, on average

The solution

PeopleSoft integration and OCR.

UMass addressed these challenges by enhancing training, refining automation, and improving system integrations. DegreeSight implemented and integrated with PeopleSoft to better articulate transfer credits for prospective students.

Enabling OCR allowed students to seamlessly upload previous coursework and transcripts to instantly receive a credit evaluation.

850,000+course equivalencies created in DegreeSight

The results

New rule creation.

UMass has created more than 1,200 new credit equivalencies in the first five months since launch.

Lead flow: Averaging more than 145 leads per month.

Ready to see similar results?Book a personalized demo or get a free Transfer Friendliness Assessment.

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