“IT folks come into two categories for me: skeptical and bruised. They’ve been oversold and underperformed. But I didn’t hear that from you.”
“From day one, their team has delivered on every commitment, communicating clearly, meeting timelines, and supporting our staff through each step of the startup process.”
The challenge
IT leaders in higher education have learned to be cautious: vendor promises that bypass IT typically end with IT writing the integrations themselves, and real-time too often means CSV uploads.
After 31 years in the field, Lee University’s Vice President for Information Technology, Nathaniel Tucker, entered the DegreeSight evaluation with one test. Would DegreeSight involve IT from day one, scope the integration honestly, and deliver on every commitment?
The solution
From the first conversation, the team mapped exactly how Inbound would integrate with Lee’s on-campus SIS, the timeline, and IT’s role in each phase.
Then they delivered the plan as written: commitments on time, communication clear, and no escalations from Lee’s IT team throughout the entire startup process.
The results
After three decades in higher-ed IT, Nathaniel knows the gap between vendor promises and vendor performance. His experience with DegreeSight broke the pattern. The team engaged IT from day one, scoped a real integration plan against Lee’s environment, and executed on schedule, uncommon enough that Nathaniel now openly recommends DegreeSight to CIO peers and has offered to serve as a reference.
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100% increase in transfer deposits
“We pretty much doubled our deposits this fall from last year. I see the quick turnaround as really paying off.”
65% automation rate at launch
“What was once a clunky, outdated process is now modern, gamified, and effortless.”
450 leads captured this year
“Once a credit is articulated in DegreeSight, it is officially in the system and we don’t ever have to deal with it again.”
