Two problems, one platform: faster answers for transfer students and better leads for a small team.
“It creates time and efficiency that allows me to care for my people and give them a tool to care better for the students that are planning and wanting to come to us. The win will be worth it.”
The challenge
Transfer students submitted their information into what Dr. Joseph calls a “blind” process, details going in with no fast path to an answer.
A small staff, already mid-CRM-transition, had no way to filter for the students most likely to enroll. The result: slow response times for students and wasted effort chasing leads that never converted.
The solution
DegreeSight Inbound solved both challenges at once: students get a preliminary answer immediately, and the leads reaching Bethel’s team are higher quality, freeing a small staff to focus on students most likely to enroll.
When a J1 SIS integration snag surfaced mid-implementation, DegreeSight resolved it directly with J1, keeping the project on track without adding to the team’s load.
The results
With 20 years in higher education and a long list of CRM and SIS implementations behind him, what Dr. Joseph calls “tours of duty”, he arrived at this one expecting the usual friction. What he found was different: a team that came to meet Bethel where they were, pivoted when an unexpected integration snag appeared, and remained responsive and caring throughout. His advice to peers is simple: give it a shot.
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100% increase in transfer deposits
“We pretty much doubled our deposits this fall from last year. I see the quick turnaround as really paying off.”
65% automation rate at launch
“What was once a clunky, outdated process is now modern, gamified, and effortless.”
450 leads captured this year
“Once a credit is articulated in DegreeSight, it is officially in the system and we don’t ever have to deal with it again.”
