Partner success manager
Be the person our partners trust from day one. You’ll own the relationship across the entire lifecycle, steering executive conversations and turning successful launches into lasting partnerships.
Modernizing how higher-ed serves today’s students
DegreeSight is unlocking the legacy systems higher-ed runs on so colleges and universities can finally recruit, evaluate, and enroll transfer students at the speed today’s students actually move.
Who we serve
Colleges, universities, and higher-ed systems modernizing how they recruit, evaluate, and enroll transfer students.
What we build
An AI-powered platform that automates transfer credit evaluation, accelerates admissions, and drives enrollment growth.
Why it matters
Every clear answer we help an institution give is a student who enrolls, finishes a degree, and gets to write the rest of their story.
The relationships we need kept
DegreeSight is growing fast, and every new partner is a relationship that has to be earned and kept.
This person sits at the center of the partner experience. During implementation, you’re the executive sponsor and strategic voice while the Technical Implementation Manager owns project management and scope.
You’re also one of our loudest, most credible public voices. You’ll create product videos and tutorials, host webinars, speak at conferences, and publish the case studies and thought leadership that carry the work outward.
The shape of the work
Four overlapping responsibilities, one owner of the relationship.
Client Lifecycle & Implementation
- Own trusted, champion-level relationships with client stakeholders across the full lifecycle, from pre-sale handoff through renewal.
- Serve as executive sponsor during implementation, while the Technical Implementation Manager owns project management and scope.
- Lead implementation training and Global Policy Review sessions to align client settings with best practices and drive early adoption.
Adoption, retention & growth
- Run strategic check-ins after launch and intervene early on any risk to satisfaction or adoption.
- Track usage, adoption, and client-health signals, and build success plans aligned to each partner’s goals.
- Lead Annual Business Reviews that showcase impact and reinforce value.
- Drive renewals and surface expansion opportunities in partnership with Sales.
Community & thought leadership
- Create product videos, tutorials, and webinars that showcase features, use cases, and best practices.
- Represent DegreeSight at industry conferences, speaking engagements, panels, and booth presence.
- Publish customer case studies and author white papers and thought-leadership content on industry trends.
- Build and nurture the user community through engagement programs and peer-learning events.
Cross-functional collaboration
- Give the Executive team visibility into client health, adoption trends, and community sentiment.
- Partner with Sales, Product, Technical Implementation, and Marketing so client feedback drives continuous improvement.
- Align with Marketing on content distribution, campaigns, and brand voice across community channels.
- Adopt new tools, including AI and data-driven solutions, to elevate client service and content.
The shape of the candidate
Relationship instincts first. Here’s what actually matters.
Must-have
- 3–5 years in client success, account management, SaaS onboarding, or higher education.
- A track record managing client relationships with a focus on retention, adoption, and satisfaction.
- Strong executive presence, able to steer complex implementations led by a project manager.
- Comfort presenting publicly: webinars, conference sessions, training, and on-camera video.
- Strong writing skills for case studies, white papers, and long-form content.
- Proficiency with CRM systems (Salesforce, HubSpot), project management tools, and Google Suite.
Nice-to-have
- Bachelor’s degree in education, business, communication, marketing, or a related field.
- Familiarity with the higher-education landscape.
- Experience with content production tools (video editing, webinar platforms).
- A genuine pull toward being a public-facing voice for a brand.
- Comfort with AI and data-driven tools to scale client service and content.
A 30 / 90 / 180-day arc
How we’ll know it’s working.
30days
You’ve taken ownership of your partner relationships, met your key stakeholders, and embedded alongside the Technical Implementation Managers on active launches.
90days
You’ve led your first training sessions and Global Policy Reviews, shipped your first strategic success plans, and run your first community engagement.
180days
You’re the trusted relationship lead across your portfolio. You’ve led an Annual Business Review, driven a renewal or expansion, and become a recognizable public voice for DegreeSight.
Where relationships and mission actually meet
Be part of a mission-driven company transforming how higher education works.
Work directly with Product and Engineering at the heart of how DegreeSight gets built.
Build the documentation and analytical foundation that scales the company.
Remote-first team that takes ownership and craft seriously.
Apply for this role
Send your resume and a brief note about why this role and this mission pull you in. We read every application.
An online application form is coming soon. For now, email is the fastest path.